It’s no secret that Meta uses it to work hard in setting its own controls. And while they support one of the most important companies in the world, these employees often complain about their jobs, which include compensation and stressful work. Some now claim to be more abusive than other employees.
According to , Genpact, a meta subcontractor who was previously criticized promoting poor working conditions, has asked Spanish-speaking supervisors from his office in Richardson, Texas to work independently from April 2021. Employees should risk their health based on delta and omicron coronavirus while their English-speaking counterparts. allowed to move around the office for three months.
News of the Genpact situation comes just a week after employees at Accenture, another Meta aide, went on strike to force the company to have hundreds of Facebook managers go back to private work on January 24.
Contractors he spoke to BuzzFeed news says Genpact also keeps them at the wrong levels. They say they are expected to make exercise decisions in about one minute and maintain an accuracy of 85 percent. Any problem is that Meta says it does not publish instructions on how to use Facebook Community Standards in a language other than English, which allows staff to translate the instructions before applying them.
And there is a growing problem that the team has to deal with. Genpact’s Spanish language group is called Mexico but in addition to managing posts posted by North American residents, they also monitor Facebook and Instagram posts from Spanish-speaking users in many Latin American countries. In Mexico alone, Facebook has more . In contrast, the Genpact market group in Mexico has about 50 members.
“We use integrated human technology to maintain what constitutes a violation of our platform rules, and while AI has made progress in this area, people are a major part of our security,” a Meta spokesman told Engadget. “We know that these tasks can be challenging, which is why we work with our partners to constantly monitor how we can support these teams.”
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